Performance Improvement Manager: Financial Services
Role Description and Purpose:
Our client have recently decided to invest in developing a dedicated team
to provide Performance Improvement in the Financial Services sector. Drawing
on their reputation for providing industry expertise and specialty services
in Financial Services they are now seeking to build a dynamic team to
grow this offer and service.
They are looking to recruit individuals with deep Financial Services knowledge
and a further sub industry specialism within Financial Services ( Retail
Banking, Wholesale and Capital Markets, Insurance, Investment Management).
Financial Services is a broad, diverse and complex industry sector.
Constant change in the sector is being driven by ever more demanding customers,
increasing regulation and fierce competition. These forces of change are
causing our clients to continually reassess and challenge both their operating
models and cost base; the result is often a significant programme of change,
often including major technological change.
Accountabilities:
• To successfully sell, design and deliver performance improvement and
operating model programmes in the sector
• To solve business issues and problems, perhaps refined through a post-graduate
qualification
• To demonstrate an understanding of operational environments in Financial
Service businesses
• To win and sustain client confidence
• To work confidently and sometimes forcefully at very senior levels
• To demonstrate an understanding of project and programme management
leading practices.
Team coaching and leadership
• To capture new business and develop client relationships
Personal Qualities:
• Excellent interpersonal skills
• Team leadership
Ability to build and develop client relationships
• Ability to deliver
• Ability to generate revenues
Experience/Qualifications:
The Financial Services sector is going through a significant period of
change. This change is being driven by a number of key factors that include
increasing intensity of competition and new UK and EU regulation. To respond
to this the Performance Improvement practice is particularly interested
in candidates with direct experience of the following types of programmes:
• Enterprise-wide change as a result of market and distribution channel
changes
• Front Office operating model development to capitalise revenue enhancement
opportunities
• Strategy development including channel and distribution strategy
• Experience of full project lifecycle from concept through to implementation
In addition, the candidate will be expected to show deep specialism in
one or more of the following areas:
• Customer analysis, segmentation and proposition development
• Customer Relationship Management
• Market analysis and research
• Product performance
To
express your interest in this role please forward your CV with a covering
letter to ian.kaye@isk.ltd.uk |