Performance Improvement: Financial Services Director

Description and Purpose:
Our client have recently decided to invest in developing a dedicated team to provide Performance Improvement in the Financial Services sector. Drawing on their reputation for providing industry expertise and specialty services in Financial Services they are now seeking to build a dynamic team to grow this offer and service.

They are looking to recruit individuals with deep Financial Services knowledge and a further sub industry specialism within Financial Services ( Retail Banking, Wholesale and Capital Markets, Insurance, Investment Management). Financial Services is a broad, diverse and complex industry sector.

Constant change in the sector is being driven by ever more demanding customers, increasing regulation and fierce competition. These forces of change are causing our clients to continually reassess and challenge both their operating models and cost base; the result is often a significant programme of change, often including major technological change.

Accountabilities:

• To successfully sell, design and deliver performance improvement and operating model programmes in the sector

• To solve business issues and problems, perhaps refined through a post-graduate qualification

• To demonstrate an understanding of operational environments in Financial Service businesses

• To win and sustain client confidence

• To work confidently and sometimes forcefully at very senior levels

• To demonstrate an understanding of project and programme management leading practices.
Team coaching and leadership

• To capture new business and develop client relationships

Personal Qualities:
• Excellent interpersonal skills

• Team leadership

Ability to build and develop client relationships

• Ability to deliver

• Ability to generate revenues

Experience/Qualifications:
The Financial Services sector is going through a significant period of change. This change is being driven by a number of key factors that include increasing intensity of competition and new UK and EU regulation. To respond to this the Performance Improvement practice is particularly interested in candidates with direct experience of the following types of programmes:

• Enterprise-wide change as a result of the introduction of changes to regulatory and compliance changes in Financial Services

• Consolidating Financial Service operations into new operating models, including shared services

• Outsourcing and/or off-shoring business processes

• Enterprise-wide establishment of common programme methods and performance improvement techniques. For example, Six Sigma in Financial Services

• Experience of full project lifecycle from concept through to implementation

In addition, the candidate will be expected to show deep specialism in one or more of the following areas
• Cost reduction and performance improvement methodologies
• Process mapping
• Operating Model development
• Organisation design
• Business case formulation and presentation
• Change Management

To express your interest in this role please forward your CV with covering letter to ian.kaye@isk.ltd.uk